How can I proceed with procurement?
You can reach out to our technical team in the backend, specifying the material you wish to use, its dimensions, the number of pallets, and any other necessary details. Based on your specifications, we will offer a suitable technical solution and a quotation. Alternatively, you can provide your contact information, such as WhatsApp, WeChat, email, etc. Our professional sales team will contact you.
Do you need a loading robotic arm or an integrated loading and unloading system?
Loading and unloading require the size of the laser cutting machine table to meet the requirements, and it is also necessary to know the specific loading method: board rack, exchange platform, or material warehouse. For specific needs, please leave your contact information to serve you.
Can you provide on-site installation and debugging?
Yes, we can send professional personnel to the factory to install and debug the robotic arm until successful trial operation. Our team has served in South Africa, the United States, Russia, South Korea, Qatar, Egypt, Lebanon, Mexico and other places.
How will you ensure the quality of the product?
We have over 50 technical engineers, and we will have professional mechanical engineers to debug and solve any concerns; There is a dedicated quality inspection department that strictly implements ISO9001 quality standards to ensure product quality meets standards. We have professional CE certification to ensure smooth exports. Load testing shall be conducted before the equipment leaves the factory to ensure the safety and stability of the structure.
Where is your factory located? How can I know the strength of your company?
Our factory is located in Jiyang District, Jinan, Shandong Province, China. We are a standard manufacturing factory that eliminates middlemen and offers competitive prices. You can view the factory via video at any time or conduct an on-site factory inspection.
What should I do if the equipment encounters a fault? What is your after-sales service?
We provide comprehensive after-sales support. Remote Diagnosis: Our technical team offers 24/7 online support to diagnose and solve issues remotely. On-site Service: If the problem cannot be solved remotely, our engineers are available for global on-site repair and maintenance.